Frequently Asked Questions
WHERE CAN I PURCHASE VOGUE KINGDOM?
Silk Daily garments are exclusively available here at our VogueKingdom.com online store, and cannot be purchased via any other website or store.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, Discover, American Express, etc.. via the Paypal checkout gateway.
HOW CAN I CONTACT YOU?
You can contact us by sending an e-mail to info@VogueKingdom.com and one of the customer service team will get back to you as soon as possible. Please allow up to 24 hours for a reply. Our customer service team is available online 6 days a week, Monday - Saturday, and work across different time zones for our international customers. Any enquiries sent on a Sunday or public holiday will be responded to the following business day.
WHAT SIZE SHOULD I ORDER?
Hey we get it, sizing can be difficult, that’s why we’re here to help! Come chat on our online chat window or send us an email at info@VogueKingdom.com and we’ll help figure out the best size for you. On each product page you can find all the individual garment fit notes under ‘Size Choice’. Please keep in mind some of our dress styles are mini, and may not be suitable for customers over 5”9’.
WHERE DO YOU SHIP TO?
We offer global shipping with a flat rate standard or express shipping option to all destinations. Packages will be sent from our central warehouse in China. See Shipping page for more information.
WHERE ARE VOGUE KINGDOM PIECES MADE?
Vogue Kingdom pieces are designed by our creative team in New York and Paris then produced by our factory team in China. All our garment prints are Vogue Kingdom original designs and each print is trademarked to our brand.
WHAT IS OUR RETURN POLICY?
We understand that sometimes things just don't work out, therefore, Vogue Kingdom will accept returns and exchanges on purchases, provided the request is made within 45 days of receiving the package and meets our return policy.
All returns need to be sent our returns centre located in China.
See the Returns and Exchanges page for more information.
WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at info@VogueKingdom.com so we can review the matter.
IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?
Definitely. We do not store any credit card details nor do we share your personal information with any third party.
WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?
Once an order is submitted online, it cannot be changed or cancelled. As orders are placed they are sent through the the warehouse for packing, and once an order reaches the warehouse, we are unable to cancel it. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received.
Vogue Kingdom cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.